FAQ

1. Do you offer free shipping?
Yes! Meyvion Timepieces provides free shipping to all U.S. addresses. Please note that we currently do not ship internationally.

2. How long does it take to process and ship my order?
Orders are prepared within 3–4 business days, and shipping typically takes 5–6 business days. Delivery times are estimated and may vary due to carrier delays, holidays, or weather conditions.

3. What is your return and refund policy?
We accept returns within 7 days of receiving your order. Products must be unused, in original condition, and include all packaging and accessories. The return or exchange process takes up to 10 days, and refunds are issued within 5–10 business days after approval.

4. Can I exchange an item for a different model?
Yes, exchanges are possible within the 7-day return window. Please ensure the original item is in perfect condition with all packaging intact.

5. How can I contact customer support?
You can reach our team via email at contact@meyvion.store, phone at 765-695-2069, or by mail at 6703 Stardust, North Lauderdale FL 33068, United States. Our support team is happy to assist with any questions or concerns.

6. Are your products authentic?
Absolutely. Every product sold by Meyvion Timepieces is 100% authentic and carefully inspected for quality and accuracy before shipment.

7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress until delivery.

8. Do you offer gift packaging?
Yes, premium gift packaging is available for special occasions. Please indicate your preference during checkout.